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FAQ's - Panel Members

Payments:

When I reach my £40 how will I be paid this money?

There are two main ways in which you can receive your OnePoll payment, BACS or PayPal.

The BACS method requires you to provide us with both your sort code and account number so that we can transfer your £40 directly to your bank account. Please can you check your account details that you provide us with as any errors will of course mean the payment bounces adding a delay to you receiving your money.

The PayPal method requires you to provide us with the details of your pre-existing PayPal account - the email address that your account is linked to. Please be aware that this may be different to the email address that we have on record for you and so you need to check that the email you provide us with is the one linked to your PayPal account.

How long does payment take to come through?

Once authorised by our accounts team, the BACS payments normally depend on the bank you are with, as a general rule we normally advise panel members that this can take up to 28 days. If after 28days you have not received payment then please contact us and we will endeavour to resolve the issue.

General:

My contact details have changed, what do I do?

If you have changed your email address or any of the contact information you have saved as part of your account then you can update this by accessing the section of the website (after logging in) entitled my details. It is important that you keep this information up to date as if there are any issues with your account, particularly regarding payment, then we will use these details to contact you.

All other Queries

Please email members@onepoll.com this is our dedicated email account for you, the members. It is managed constantly and is the best way for you to get hold of us.